Overview
We specialize in turning ideas into market-ready products, driving innovation with our comprehensive product development and integration services. Our approach covers everything from system modernization to the development of cutting-edge platforms, ensuring that your products are not only ready for the market but also integrated seamlessly with your existing systems. Our focus is on enabling rapid deployment and adaptability, allowing your business to stay ahead in a constantly evolving marketplace.


Business Value
Product development and integration are critical to maintaining a competitive edge in today’s fast-paced digital world. By modernizing legacy systems and incorporating the latest technologies, we help organizations reduce time to market and improve operational efficiency. This agility enables businesses to respond swiftly to market demands and technological advancements, ensuring sustained growth and competitiveness. Additionally, by integrating robotic process automation (RPA), we enhance operational productivity, allowing teams to focus on innovation rather than routine tasks.
Outcomes
Successful implementation leads to:
Rapid Product Deployment and Market Adaptation
Enhanced Efficiency through Automation
Robotic Process Automation (RPA) significantly reduces manual effort by automating repetitive tasks, allowing your team to focus on higher-value work. This leads to increased operational efficiency, reduced error rates, and faster processing times, directly contributing to cost savings and improved productivity.
Seamless Modernization of Legacy Systems
With System Modernization, we upgrade outdated systems to be compatible with modern technologies, improving performance and security. This modernization ensures that your infrastructure supports current and future digital initiatives, preventing bottlenecks and enabling smoother integration of new digital products.
Scalable Platforms for Future Growth
Platform Development services provide the foundation for scalable digital products, allowing your business to grow without being constrained by technology. This ensures that your digital products can handle increased demand and complexity as your business expands, supporting long-term success.
Accelerators


1200+
Active Innovators
5%
Transparent Pricing
99.99%
Reliable Service
$95 M
Earnings Distributed
Capabilities
System Modernization
Development and Integration
Robotic Process Automation
Data Science, Engineering and Analytics
Platform Development
Client Success Stories
See how we partner with clients to help them achieve extraordinary, positive changes for their business.
04/18/2025Product & ServicesData Science,Health,Cloud Transformation,Education,Analytics,and AI,Digital Strategy and Experience,CX Accelarator
STARTing Strong: Helping HIV-Positive Men Thrive with Better Treatment Adherence
Overview: Living with HIV comes with its challenges, and for stimulant-using HIV-positive men, sticking to treatment plans can be even harder—especially when they’re spread across different locations with limited support. That’s where START (Supporting Treatment Adherence for Resilience and Thriving) comes in. Part of the iHott (Improving Health Outcomes Through Technology) program, this mHealth intervention is more than just an app—it’s a helping hand. START is designed to help men build emotional strength, develop positive habits, and manage their HIV more effectively, all from the palm of their hand.
Challenge:
Staying on top of HIV treatment isn’t always easy, especially for stimulant-using men who often face both social and personal hurdles. Factors like mental health struggles, isolation, and the demands of daily life can make it tough to stick to ART (antiretroviral therapy) schedules. When support systems are out of reach, the risk of missed doses and health complications rises. The challenge? Creating a simple, yet impactful way to keep these men connected, motivated, and in control of their health—no matter where they are.
Solution:
Radiant Digital developed and deployed an app designed to monitor ART adherence while helping users build resilience and stay positive. The START app isn’t just about reminders—it’s about real-life support. Here’s how it helps:
- Gentle nudges and reminders to take medications right on time
- Interactive exercises to boost mood, reduce stress, and strengthen emotional well-being
- Secure progress tracking so users and their healthcare providers stay in the loop
- Easy-to-use design that fits seamlessly into daily life
With START, managing HIV becomes less overwhelming and more about thriving—not just surviving.
Technologies Used:
- Cross-platform Mobile App (iOS & Android)
- Behavioral Analytics to track progress and habits
- Timely Notifications
- Secure Cloud-Based Data Storage
- User Engagement Tools for personalized experiences
Outcomes:
- Better ART adherence and healthier routines
- Boosted mental resilience and overall well-being
- Greater sense of control over HIV management
- A scalable solution that can reach more at-risk communities
Conclusion:
The START app is more than just technology—it’s a lifeline for many. By blending emotional support with smart tools, it helps HIV-positive men overcome daily challenges, stay on track with their treatment, and live healthier, fuller lives. Because when people feel supported, they don’t just manage their health—they thrive.
04/18/2025WorkforceHealth,Education,Digital Strategy and Experience,CX Accelarator
Brighter Bites: Bringing Healthy Food to Families, One Click at a Time
Overview: Brighter Bites, a heart-driven, USDA-funded non-profit, is on a mission to make healthy food accessible to families who need it most. Every week, across more than 200 distribution sites in 12 metropolitan areas, they deliver fresh fruits, vegetables, and nutritious staples—helping families build healthier lives, one grocery bag at a time.
Challenge:
When COVID-19 hit, the very act of gathering food became risky. Long lines, manual check-ins, and crowded spaces made it hard for Brighter Bites to continue their work safely. They needed a way to keep food flowing to families while minimizing contact and chaos.
Solution:
Radiant Digital developed and deployed an app designed to monitor and simplify Brighter Bites’ entire check-in process. This easy-to-use, cross-platform app allowed families to check in with just a tap—no long lines, no paperwork. Plus, it brought something extra to the table: fun, family-focused content tailored to each household and the food provided, helping parents and kids get inspired about healthy eating.
Technologies Used:
- Cross-Platform Development for easy access on any device
- Cloud-Based Databases to keep things fast and seamless
- Secure User Authentication to protect family information
- Push Notifications to share updates, tips, and recipes
Outcomes:
- Faster, Safer Check-Ins: Families spent less time waiting and more time getting what they needed.
- Personalized Content: Families received tips, recipes, and nutrition guides made just for them and customized to the items distributed.
- Higher Participation Rates: The smoother process encouraged more families to join.
- Built for the Future: The app didn’t just solve a pandemic problem—it set Brighter Bites up for long-term success.
Conclusion:
Brighter Bites has always been about more than just food—it’s about nourishing families and building stronger communities. Thanks to Radiant Digital’s smart, user-friendly app, they didn’t just survive the challenges of the pandemic—they thrived. Now, they’re better equipped than ever to keep making a difference, one family at a time.
04/16/2025Product & ServicesHealth,Tracklynk,Education,Digital Strategy and Experience,CX Accelarator
Breaking Free: The Smarter Way to Quit Smoking with Quit4Health
Overview: Smoking remains one of the most pressing public health challenges today, with young adults facing heightened risks of initiation and long-term addiction. In an era where digital engagement dominates, there’s an opportunity to intervene smarter, earlier, and more effectively. Enter Quit4Health—a mobile-based intervention developed as part of a research initiative at Houston Community College (HCC). Grounded in evidence-based principles and enhanced with tailored messaging and game mechanics, Quit4Health aims to transform the way smokers and non-smokers approach tobacco use prevention and cessation.
Challenge:
Young adults at community colleges often lack access to effective, engaging, and culturally relevant smoking cessation and prevention resources. Traditional programs struggle with engagement, retention, and relevance. The challenge was clear:
- How do we create a smoking cessation and prevention solution that resonates with diverse, tech-savvy, and at-risk populations?
- How can we address both cessation among current smokers and prevention among non-smokers in one unified intervention?
- And how can we ensure sustained engagement over time to achieve lasting outcomes?
Solution:
Radiant Digital developed and launched Quit4Health, an app that tracks your progress, learns from your quit attempts, and tailors strategies to help you succeed. Built on the Stages of Change model, it meets you where you are in your journey, providing guidance that evolves with you. Whether you’re quitting for the first time or the fifteenth, Quit4Health helps you stay on track.
The user is periodically encouraged to engage with the app through device notifications. A daily check-in is used to evaluate the participant’s mood, cravings, stress, confidence they can quit, and whether they have smoked to determine whether they should be kept in their current quit stage. At each stage, the user is scheduled a collection of activities which support the user in their current stage. Once each set of activities is completed, a questionnaire is used to determine whether the user will progress to the next stage of change, remain in the current stage, or return to an earlier stage in the process.
Technologies Used:
The app leverages:
- A responsive iOS interface designed for intuitive daily use
- A user profile system that tracks stage of change and customizes content accordingly
- Secure server infrastructure hosted by MD Anderson Cancer Center (MDACC)
- Game mechanics to enhance user motivation and engagement
- Survey and log data integration to track and monitor user behaviors anonymously
All data is securely stored in password-protected folders on MDACC servers and only accessible to the research team. Surveys and cotinine test kits are used for biochemical verification of abstinence, ensuring robust data collection and analysis.
Conclusion:
Quit4Health represents a pioneering approach to tobacco cessation and prevention, merging behavioral science with mobile technology. Its user-centric design, rigorous testing, and scalable model make it a compelling solution for community college students and beyond. By addressing the needs of both smokers and non-smokers, Q4H offers a comprehensive strategy that holds promise not just for quitting, but for preventing the habit from taking hold in the first place.
With strong preliminary data and a robust evaluation plan, Quit4Health is poised to reshape how we support individuals on their journey to a smoke-free life—smarter, stronger, and more sustainably than ever before.
04/16/2025InfrastructureData Science,Health,Product Accelerator,Education,Analytics,and AI,Digital Strategy and Experience,CX Accelarator
QuitBuddy: Because Quitting Is Easier with Friends
Overview: Quitting tobacco is tough—but no one should have to do it alone. Despite decades of public health efforts, tobacco use remains one of the leading causes of preventable death and disease. Among young adults aged 18–24, smoking continues to be a persistent challenge, especially for students in community colleges who face unique environmental, social, and behavioral pressures.
QuitBuddy, officially known as Virtual Intervention Coach (VIC), is a digital smoking cessation intervention designed to meet these young adults where they are—on their phones, in their own time, and on their own terms. Developed with MD Anderson Cancer Center, QuitBuddy combines personalized behavioral strategies, multimedia content, daily interactions, gamification, and support tools to guide users through every phase of quitting—from contemplation to relapse recovery.
Challenge:
Tobacco addiction isn’t just physical—it’s emotional. Stress, cravings, and self-doubt can make it feel impossible to quit.
Young adult smokers in community colleges often fall through the cracks of traditional healthcare and smoking cessation programs. This demographic:
· Has higher smoking rates than university students
· Lacks consistent access to healthcare providers or cessation counseling
· Is rarely the target of tailored interventions
· Faces social normalization of smoking and peer pressure
Traditional programs offer expert advice, but what about those moments when you just need a friend to say, “You’ve got this.” QuitBuddy was created to fill this gap, offering real-time, personal support from the people who know you best.
Solution:
Radiant Digital developed and deployed an app designed to monitor users’ quitting journeys while fostering real-time social support. QuitBuddy was developed as a mobile, interactive, self-guided intervention that delivers daily, personalized, and engaging content to support young adults on their quitting journey.
What sets QuitBuddy apart:
- Personalization: Tailored feedback and planning tools based on user inputs and behavioral data.
- Structure: Daily interaction with over 16 multimedia modules covering motivation, quit planning, stress management, social support, and relapse recovery.
- Flexibility: Users engage at their own pace, receive daily check-ins, and access a supportive Quit Calendar.
- Relatable Design: Socially and culturally resonant media that speaks to the real experiences of young adult smokers.
- Gamification: Encourages commitment through progress tracking and rewards.
QuitBuddy isn’t just another quit-smoking app—it’s a behavioral change coach, cheerleader, and accountability partner, rolled into one.
The Technology Behind the Support:
The QuitBuddy platform was developed by Radiant Digital Solutions using Agile methodology and user-centered design. Partnering with the University of Houston and MD Anderson Cancer Center, the team ensured that both content and technology were grounded in behavioral science and clinical research.
Key Technical Features:
- User Profile System: Captures user smoking habits, motivations, challenges, and progress to deliver tailored content.
- Message Matrix Engine: Delivers the right message at the right time, based on where the user is in their quit journey.
- Daily Check-In System: Facilitates brief, habit-forming engagement to monitor progress and adjust support.
- Gamified Quit Calendar: Tracks milestones and celebrates victories to sustain motivation.
- Secure Backend Architecture: Ensures all user data remains confidential and HIPAA-compliant.
Major Media Components Include:
The app also integrates self-assessments like the Fagerström Test for Nicotine Dependence and the Major Depression Inventory to provide tailored psychological feedback.
The Impact:
Pilot Implementation
The feasibility study was conducted across 14 community college campuses in the Houston area. Young adult smokers were recruited using flyers, peer outreach, and campus events. Eligible participants received:
- A preloaded iPod Touch with the QuitBuddy app
- Orientation and baseline survey
- Compensation for participation and follow-up
Outcomes and Metrics Tracked:
- Usability: Participants rated the app highly in ease of use and visual appeal.
- Engagement: Daily check-ins, interactive modules, and personalized content increased sustained app use.
- Behavioral Change: Participants reported stronger motivation to quit, better coping strategies, and reduced smoking frequency.
- Retention: Use of flexible scheduling and motivational reminders led to a follow-up rate of over 70% in six months.
- Knowledge Gains: Pre- and post-intervention surveys indicated improved understanding of smoking risks and quitting strategies.
Conclusion:
QuitBuddy reimagines smoking cessation for a new generation—digitally connected, socially aware, and constantly on the move. It’s not just about telling young adults to quit smoking. It’s about supporting them every step of the way, with tools that are evidence-based, user-friendly, and genuinely transformative.
By bridging behavioral science and digital innovation, QuitBuddy offers a scalable solution with the power to reduce smoking rates, empower young adults, and create a healthier future—one quit at a time.
04/16/2025InfrastructureData Science,Health,CX Accelerator,Education,Analytics,and AI,Digital Strategy and Experience
mySmartSkin: Helping Skin Cancer Survivors Stay One Step Ahead
Overview: Skin cancer survivors remain at high risk of recurrence, particularly melanoma survivors who face the possibility of developing a second melanoma. Despite this elevated risk, many survivors do not regularly perform thorough skin self-examinations (SSE), a crucial step in early detection. To bridge this gap, the mySmartSkin (MSS) intervention was developed. MSS is a fully automated, mobile-based program designed to increase the frequency and quality of thorough SSEs among melanoma survivors.
Challenge:
Melanoma survivors have a significantly higher chance of recurrence, yet regular, thorough SSEs are underperformed. Many survivors lack consistent motivation, information, or confidence to examine their skin comprehensively. Existing resources often fail to engage users or provide tailored, actionable support. In addition, scalable digital interventions in cancer survivorship are underutilized, despite their potential to reach large populations at relatively low cost. The need was clear: an engaging, easy-to-use, and scientifically backed solution to help melanoma survivors adopt and sustain routine SSE behaviors.
Solution:
Radiant developed and deployed a web-based app designed to monitor skin health and make self-checking a habit, not a hassle. mySmartSkin (MSS) is a scalable, online/mobile intervention that encourages melanoma survivors to perform regular, thorough SSEs. MSS leverages behavioral science frameworks—specifically the RE-AIM and PRISM models—to guide its development and implementation. The intervention provides educational resources, interactive features, tailored messages, motivational strategies, and tracking tools, all designed to promote user engagement and behavior change.
In its enhanced form, MSS incorporates stakeholder input from survivors, healthcare providers, and implementation experts. These insights have guided the inclusion of diverse media content (videos, quizzes, testimonials), gamification features (badges, rewards), and a customized user profile system that adapts content to the user’s progress and preferences. The content has been mapped to core behavior change constructs such as self-efficacy, perceived risk, and social norms to maximize impact.
Technologies Used:
MSS is designed as a fully automated, interactive digital platform optimized for mobile access. Key technical features include:
- Daily Engagement Prompts: Notifications and interactive tasks tailored to the user’s current status.
- Tailored Messaging System: Personalizes user experience based on engagement, feedback, and progress.
- Media Library: A curated menu of videos, testimonials, and informational content aligned with behavioral constructs.
- Gamification: Visual progress tracking, achievement badges, and other game-like features to enhance motivation.
- Profile System: Customizes goals, messages, and content delivery for individual users.
These components were built upon data and insights from previous pilot studies and are being further refined through a comprehensive usability and implementation evaluation.
Outcomes:
MSS is being tested in an 18-month, randomized trial comparing it with a standard, non-interactive educational website (usual care, or UC). The trial evaluates the program’s effectiveness in increasing thorough SSEs and its implementation potential at scale. Key expected outcomes include:
- Improved SSE Rates: Increased frequency and thoroughness of skin self-examinations among MSS users.
- Early Detection: More melanomas detected at an early stage, improving survival rates.
- Cost-Effectiveness: Lower treatment costs due to early detection and fewer recurrences, with cost-effectiveness measured from health sector, program, and societal perspectives.
MSS also explores broader benefits like life years gained (LYG) and potential for long-term savings via simulation models. Analyses use real-world healthcare utilization data, melanoma treatment costs, and patient-reported time investments to determine the incremental cost per LYG.
Conclusion:
mySmartSkin isn’t just another health app—it’s a support system for skin cancer survivors. The app exemplifies how technology can empower cancer survivors to take charge of their health through behavior change. By combining rigorous science, stakeholder input, and user-centered design, MSS offers a practical and potentially life-saving tool for melanoma survivors. As findings from the ongoing trial emerge, MSS could become a cornerstone in survivorship care—offering a scalable, cost-effective, and impactful solution to improve early detection and reduce melanoma mortality. This initiative stands as a model for how to optimize and scale digital health interventions for broader public health benefit.
04/15/2025InfrastructureHealth,Cloud Transformation,Education,Digital Strategy and Experience,CX Accelarator
MY Health: Helping Young Adults Take Charge of Their Health
Overview: Growing up comes with many changes, and one of the biggest is learning to manage your own healthcare. Moving from parent-guided pediatric cancer care to self-managed adult care can feel overwhelming. Understanding treatment effects, scheduling appointments, and talking directly with healthcare providers can be a lot to handle. Recognizing this challenge, Radiant, in collaboration with the Rutgers Cancer Institute of New Jersey (CINJ), has launched a transformative digital intervention called Managing Your Health (MYH). Originally supported by a Phase I Small Business Innovation Research (SBIR) contract from the National Cancer Institute (NCI), this project is a major step forward in modernizing survivorship care for young adults, and additional functionality has been developed as part of a phase 2 project.
MYH is a research-tested program that combines self-guided education, interactive media, and peer mentorship to empower young adult cancer survivors with the skills, knowledge, and support needed to take charge of their health in adulthood. With the support of survivor feedback and cutting-edge technologies, Radiant is enhancing MYH and transitioning it from a responsive website to a smartphone app to maximize accessibility, engagement, and scalability.
Challenge:
For many young adult survivors of pediatric cancer, stepping into self-managed care is confusing and intimidating. Without guidance, it’s easy to miss follow-ups, misunderstand treatment plans, or overlook long-term health risks. This can lead to gaps in care, avoidable complications, and a sense of feeling lost in the healthcare system. Many young adults feel unprepared for these responsibilities after years of parent-guided care.
The Managing Your Health program was created to bridge this critical gap, but as digital behaviors and expectations evolved, so did the need to modernize its delivery. The primary challenge was to enhance the program’s design and delivery for today’s mobile-first users while maintaining its evidence-based foundation. This meant improving usability, personalizing content, enabling timely support, and ensuring seamless access to crucial resources.
Solution:
To meet this challenge, Radiant and Rutgers Cancer Institute of New Jersey embarked on an ambitious project to revamp MYH into a personalized, engaging, and easy-to-navigate mobile app. Building on the success of the original web-based program, the mobile version continues to provide:
- Personalized, Expert-Guided Education: Tailored content modules based on a user’s health profile and needs.
- Survivorship Care Plan: Graph-based database maps pediatric diagnoses and treatments to recommendations for adult follow-up as a custom care plan.
- Interactive Media: Engaging formats that help users understand their medical history, risks, and how to navigate complex systems like insurance and adult care.
- Peer Mentorship: Real-life survivor mentors provide accountability and relatable support, helping users apply lessons to real-life scenarios.
- Healthy Lifestyle Guidance: Modules addressing stress, communication, and wellness foster long-term behavioral change.
The app kicks off with an onboarding survey that tailors the learning experience to the user’s needs. A card-based Dashboard interface offers easy access to core modules and “just-in-time” learning segments—such as “Understanding Health Insurance” or “Tips for Stress”—for flexible, need-based support. Users can track their progress, receive timely notifications, and connect with their peer mentor, all within a user-friendly mobile interface.
Technologies Used:
To deliver a high-quality, scalable experience, Radiant leveraged modern tools and frameworks. Here’s a breakdown of the technology powering the MYH mobile app:
• Cross-Platform Development with Ionic
~ Built using the Ionic framework, allowing seamless deployment on both iOS and Android.
~ Utilized React components to maintain a consistent user experience with minimal platform-specific code.
~ Enabled rapid development and cost-effective maintenance.
• Headless CMS with STRAPI
~ Implemented STRAPI, a Node.js-based headless CMS, for managing all educational and media content.
~ Hosted on AWS Elastic Beanstalk, ensuring scalability and minimal downtime.
~ STRAPI includes a Content Type Builder and Media Library, offering flexibility in content updates.
• Dynamic Content Delivery
~ App retrieves content via HTTP requests, returned as JSON objects for display in the interface.
~ Planned integration of GraphQL API for advanced querying and performance improvements.
• Efficient Deployment Pipeline
~ All backend changes are committed to Bitbucket, built into Docker images, and stored in the Elastic Container Registry.
~ Deployment to AWS is done with a few clicks, minimizing downtime and manual effort.
• Future EHR Integration with HAPI FHIR
~ Designed future architecture to support integration with EPIC electronic health records.
~ Evaluating the HAPI FHIR library, an open-source implementation of the FHIR standard, to retrieve patient-specific survivorship care plans.
~ Goal: Tailor app content based on individual medical histories for even more personalized support.
Outcomes:
With the enhanced MYH app, Radiant aims to empower young adult cancer survivors by:
- Improving Health Literacy: Users gain a better understanding of their treatment history, risk of late effects, and how to manage their care independently.
- Boosting Confidence and Autonomy: The interactive and mentor-guided approach builds real-world readiness for navigating adult healthcare.
- Promoting Long-Term Health Outcomes: By embedding wellness strategies, stress management tools, and navigation skills, the app supports healthier lifestyles.
- Fostering Community Support: The peer mentorship model provides emotional reinforcement, accountability, and relatable insights from those who’ve walked the same path.
Conclusion:
Managing Your Health is more than just an app—it’s a lifeline for young adult cancer survivors transitioning into independence. By blending personalized education, engaging design, and technological innovation, Radiant and CINJ are redefining how survivorship care is delivered. This next-generation intervention has the potential to transform survivorship outcomes for thousands across the country.
It’s not just about managing health—it’s about feeling supported every step of the way.
04/15/2025Product & ServicesData Science,Health,Cloud Transformation,Cloud and Infrastructure Transformation,Product Accelerator,Education,Analytics,and AI
Pocket Ark: Making PPE Training Simple, Smart & Actionable
Overview: Natural disasters like Hurricane Harvey revealed the immense vulnerabilities faced by construction workers who participate in post-disaster recovery efforts. These workers often lack adequate training in hazard recognition, Personal Protective Equipment (PPE) usage, and emergency response—putting their health and lives at risk. “Pocket Ark” was developed as an innovative, mobile-first solution aimed at closing this gap through interactive, engaging, and easy-to-access PPE training.
Challenge:
The aftermath of Hurricane Harvey brought to light several issues that continue to impact disaster recovery workers:
- Lack of accessible, job-specific training: Many workers had no formal training in flood zone hazard awareness or PPE usage.
- Language and literacy barriers: A significant portion of the workforce includes Spanish-speaking and undereducated individuals who find traditional training resources inaccessible or difficult to understand.
- Low retention of passive learning methods: Text-heavy materials and static videos fail to engage workers or prepare them for real-world scenarios.
- Gaps in consistent competency evaluation: There was no standardized, scalable method to evaluate whether workers could correctly identify hazards or select the proper PPE in a dynamic disaster environment.
Addressing these challenges required a new kind of intervention—one that was mobile, engaging, and rooted in real-world contexts.
Solution:
Radiant Digital developed and deployed an app designed to monitor and promote the effective use of PPE through micro-learning. Pocket Ark is a mobile-based PPE and hazard-awareness training platform designed specifically for construction workers involved in post-flood reconstruction. Its goal is to deliver interactive training that’s not only educational but also memorable, practical, and visually engaging.
Key Features:
- Flood Survivability Index (FSI): A customized risk matrix used to test hazard recognition and response competence.
- Interactive Learning Modules: Visual and scenario-based content focused on respiratory hazards, control methods, and PPE usage.
- Gamified Learning: Quiz-based simulations and decision-making exercises help reinforce understanding.
- Cultural & Linguistic Relevance: All content is bilingual and adapted for workers with varied literacy levels.
- Data Tracking: Monitors progress, quiz performance, and areas requiring additional focus.
Technologies Used:
The software development followed an agile, user-centered design process, ensuring constant iteration and feedback integration. The process included:
- Baseline Requirements & User Stories: Capturing system goals and user needs from both stakeholders and workers to shape functionalities.
- Release & Sprint Planning: Prioritizing features, addressing bugs, and introducing enhancements through short, iterative sprints.
- Sprint Execution & Review: 2 to 4-week development cycles culminated in demo-ready product increments, reviewed for feedback and future planning.
Each sprint was additive, and all product increments underwent robust testing, including:
- Functional Tests: Unit, system, regression, and user testing.
- Non-Functional Tests: Security, performance, and integration testing.
Outcomes:
- Smarter Training – Workers get the right information in the right moment
- Higher Compliance – PPE usage improves through interactive learning
- Better Safety – Real-time insights help organizations protect their people
- Seamless Integration – Works effortlessly with existing worker coordination systems
Conclusion:
Pocket Ark is more than a mobile application—it’s a vital tool that transforms how PPE training is delivered to disaster recovery workers. By integrating real-time learning, usability-focused design, and stakeholder collaboration, the platform redefines how underserved communities can access life-saving information.
As disasters become more frequent and climate resilience becomes a priority, solutions like Pocket Ark hold promise not only for response and recovery, but also for worker empowerment, safety, and dignity.
With Pocket Ark, PPE training is no longer a burden—it’s a seamless, engaging experience that truly makes a difference. By combining smart technology with human-centered design, Radiant Digital is helping workers stay safe and organizations stay compliant.
10/03/2024Press ReleaseFederal,Health,Service Design,Organizational Transformation
Radiant Digital Awarded Contract by ACL to Enhance, Maintain, and Support the Older Americans Act Performance System
[Vienna, VA, October 2023] — Radiant Digital is pleased to announce that it has been awarded a 5-year contract by the Department of Health and Human Services (HHS) Administration for Community Living (ACL). Radiant will be providing maintenance, enhancement, support, and technical assistance for the Older Americans Act Performance System (OAAPS). This is a mission-critical platform that collects essential data on programs under Titles III, VI, and VII of the Older Americans Act (OAA), including information on participants, services, and expenditures.
The Radiant Digital team consisting of strategists, UX/CX designers, developers, social scientists, and change managers, is committed to enhancing and supporting OAAPS to better serve all stakeholders. The team will apply a structured management approach that incorporates a human-centered agile methodology, promoting a strong grantee experience. Radiant Digital will deploy the right people, tools, and processes to deliver rigorous engineering and high-quality data at a high velocity, with transparency, repeatability, and continuous improvement.
"Radiant Digital is very grateful to ACL for trusting us to assist them in their mission to serve Older Americans. Our team is dedicated to the mission and is committed to leveraging our expertise and resources to enhance the Older Americans Act Performance System. With a strong focus on applications, data and infrastructure, digital experience, and organizational transformation, we are well-prepared to support ACL’s mission.” said Dr. Shankar Rachakonda, Chief Executive Officer of Radiant Digital.
About Radiant Digital: Radiant Digital is a global team of experts in digital transformation dedicated to helping organizations excel in the digital age. Radiant Digital empowers businesses to thrive in an increasingly complex and interconnected world.
For more information about Radiant Digital, please visit:
www.radiant.digital
For media inquiries, please contact:
Josh Dupont
Marketing Manager
info@radiant.digital
10/10/2022CustomerHealth,Universities,Digital Strategy & Experience,Commercial,Education
Agile Development to Incentivize Health Management
Radiant partnered with the University of Minnesota to design and develop a research-oriented, online, mobile-responsive social intervention program called Thrive With Me. The goal of application is to promote improved medication adherence and disease self-management among men with HIV. Radiant was responsible for system design and software development, infrastructure design, maintenance and ongoing user support. In addition to developing the intervention software, we also provided expert consulting regarding overall intervention design, user experience, and field implementation.
Our Solution:
Radiant implemented an iterative development approach that featured frequent stakeholder review, automated testing, and continuous integration/continuous deployment (CI/CD). Our agile process implemented the Scrum framework as follows:
- Before beginning development, the product team collaboratively developed the overall technical approach (technology stack, tooling) and working methods (definition of ‘done,’ testing, and continuous deployment methods).
- Desired product functionality was captured in the form of User Stories and collected in a Project Backlog. The Product Backlog was pruned and prioritized regularly by the Product Owner with input from all project stakeholders.
- In collaboration with development, the UI/UX team utilized interactive prototyping approaches to quickly model and verify approaches with the client and end-user stakeholders.
- User Stories were estimated using a relative estimation method (modified Fibonacci series).
- Work was organized into two-week sprints; the Product Owner prioritized User Stories in the Product Backlog, and the development team selected stories for the sprint based on this prioritization.
- Sprint velocity was tracked and measured weekly; overall project velocity was tracked and measured at the end of each sprint, permitting the team to predict the story points completed by the project release date.
- Throughout the development process, end-user perspectives were gathered from a cohort of representative users in a community advisory group. Perspectives included aesthetic concerns, evaluation of content, usability, and overall user experience.
The agile process was supported by a technical infrastructure that enabled continuous release of code:
- The CI/CD process utilized Tuleap ALM for continuous integration. The system integrated Github for source code management and Jenkins for automated testing and deployment from developer machines to staging and production environments.
Using this agile approach, our team delivered a solution that incorporated the following features:
- An interactive online social space wherein participants can share text, videos, and images. This social space also implemented related features such as commenting, “liking,” and flagging and was integrated with a game mechanics system.
- An extensive game mechanics system that awarded points to users based on their activities throughout the site. Based on these point awards, participants earned badges, progressed through levels, and were recognized on the site via notifications and leaderboards.
- An expert content system that displayed skills-training content to each user daily and highlighted content that was particularly relevant based on its profile.
- An automated participant onboarding system that integrated with an external survey tool (Qualtrics). Leveraging custom code and Qualtrics’ API, study participants were automatically provisioned user accounts after completing a baseline survey, and survey data were stored in a user profile. These survey variables were utilized for content tailoring. This feature greatly reduced the work burden of study administrators.
- A configurable, interactive SMS-based medication reminder system that allowed users to configure a set of daily reminders. Each reminder collected medication-taking status and mood. These data points were then collected into a “weekly check-in” that allowed users to review their medication-taking and reflect on the relationship between their mood, meds, and substance use.
- Extensive moderation and content management controls for study administrators, including user management and condition assignment, flagged content alerts and review, process data export, content creation, editing, and revision workflows.
Our technical solution incorporated the following components:
- Drupal CMS/AMF, with custom modules written in PHP
- Qualtrics API integration for automated participant onboarding
- Twilio API integration for interactive SMS
- Responsive UI based on Bootstrap framework and developed in HTML5. Utilized automation tools such as Less preprocessor and Grunt task runner.
Radiant continues to support the intervention software during an ongoing randomized controlled trial.
Results:
- CI/CD process permitted code release daily.
- The scrum approach ensured that the highest-value features were implemented with available project resources.
- Automated testing increased overall solution stability throughout the project.
- The responsive web approach permitted access to the intervention on any device running a web browser.
- Integration with Qualtrics yielded more efficient study management and the ability to tailor and highlight content, making the intervention more relevant to end-users.
- Working directly with end-users during development yielded a user-focused product that was very well received during subsequent usability/feasibility testing.
Conclusion:
Digital transformation is about sustaining a competitive edge in an increasingly fast-paced and competitive business environment. Adept application transformation can increase innovation speed, allowing your organization to deliver new products and experiences rapidly.
07/29/2022ArticlesCustomer Experience,Health,Service Design,Commercial,Education
Empathy That Goes Beyond User Experience Research
UXEmpathy is an important human attribute to have in your personal and professional lives. But how does empathy work? And why is empathy a vital part of any user experience research?
In this blog, we explore what it means to incorporate empathy into your business life and how you can use empathy to become a better User Experience Researcher.
What is Empathy?
In practice, empathy can take many forms. The Merriam-Webster Dictionary states that empathy is the “action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another of either the past or present without having the feelings, thoughts, and experience fully communicated in an objectively explicit manner.”
Empathy is about understanding the people around you and responding with emotional intelligence. It is something that you can practice every day and never truly master because empathy will differ with every person you interact with. While it is important to bring empathy to your personal life, it is equally important to understand the role empathy can play in business environments.
Empathy in User Experience Research is All About
Empathy is a big part of User Experience Research because it is about seeing the problems and experiences through the eyes of the users’. It is not easy to accomplish, but if done correctly, this approach can produce extremely valuable information about your users. This data can then be used to help design teams make decisions that are informed by their product users’ needs, likes and dislikes.
When you operate with empathy at the forefront of your mind, you can dig deeper, learn more, and derive more valuable insights. The idea is not to simply solve a need; empathy in user experience is about fully enhancing user lives by taking away unnecessary barriers.
For example, you are building a website, and a quarter of your users are students who are dyslexic. How should you approach your UX design? Instead of designing a standard website and adding an extra font to cater to people with dyslexia, you should design with accessibility in mind right from the beginning.
Consider a range of options like the text to speech, speech recognition, and spell checker. Use your empathy skills to see from the perspectives of dyslexic people and see how your website can be improved to accommodate everyone.
How Can Empathy Enhance Our Daily Lives?
Empathy has tremendous power to enhance our daily lives. With empathy, we can connect to others at a deeper level and understand a variety of perspectives. We can relate to each other with more honesty and learn to be less judgemental. Some people learn empathy from an early age, and it becomes more than just a character trait; it is an integral part of who they are.
Empathy is powerful, and therefore it needs to be treated with caution. As with most things, it is all about balance. You need to have a healthy amount of empathy for those around you, but you also need to take care of yourself, or you will suffer from empathy burnout and fatigue.
If empathy doesn't come naturally to you, there are plenty of ways to develop your empathetic side. In an article by Clair Cain Miller in the New York Times, Miller suggested a number of ways people can improve their empathy:
- Talk to New People: Instead of staring at your phone, start conversations with strangers while waiting in line, while on a train, or at the grocery store. Fully and actively listen. Be curious about people with different backgrounds than you, and don’t be afraid to ask questions.
- Get Involved With a Shared Cause: We are more alike than different. Volunteer and get involved with something that is close to your heart. In doing so, you will not only help yourself, but you will also learn about yourself and your capacity for empathy. Learn about all the different people involved in making a difference and join in.
- Admit Your Biases: We all have biases. They are an innate aspect of our human nature. Acknowledge your biases and move forward with curiosity while actively working on avoiding making conclusions about people, places, and things around you through mental shortcuts.
Takeaways
You can learn plenty from making empathy a significant part of your daily business life. A team aware of the power of empathy will more often than not be able to work better together and create products that address real consumer issues.
Who knows? If you want to have a long and fruitful career in User Experience Research, you have to work on your empathy skills all the time actively. If empathy doesn’t come naturally, you can always test Claire Cain Miller’s suggestions and see what happens.
Ultimately, working on empathy beyond user experience research will make you more aware and appreciative of others. This will improve the way you live your life and the way you do your work. Why not give it a try?
To learn more about how empathy informs user experience research, please contact our UX experts.
Read about our innovative insights, and solutions with examples of real client influence. We’ll help you to transform your business, and delight in the value of change.
World Class Partners
We have a variety of global partners we work with to help them achieve digital transformation.