Delivering High-Quality Data Management and Service Provisioning Solutions

Objective:

To develop and deploy robust applications and systems for managing customer data and provisioning services with high quality and reliability for a leading telecom service provider.

Client Overview:

A major telecommunications service provider in the United States, tasked with maintaining high standards of quality and reliability across its operations. The client faced significant challenges in managing customer data and adapting to rapid changes in service demands.

Radiant accelerated Verizon’s Enterprise Transformation with an evidence-based User Experience (UX) project that simplified the user experience for over 10,000 workers in the Network Systems Engineering group.

This project, Network Single Pane of glass (nSPOG), garnered our Verizon customer a prestigious Digital Edge 50 award, which honors 50 organizations for executing digital transformation initiatives with significant, measurable business impact.

CLIENT CHALLENGE: A global offshore drilling contractor wanted to launch a daily operational reporting system to replace a manual process that was deeply ingrained in the workforce.

The client engaged Radiant to help support the change management program with strategy, design, development, and deployment of eLearning courseware to train multiple roles on the new system’s workflow. This change affects over 3,500 employees deployed globally, offshore, in harsh, low-bandwidth environments.

Radiant Digital accelerated a leading Fortune 15 telecom client’s Enterprise Transformation with an evidence-based User Experience (UX) project that simplified the user experience for over 10,000 workers in the Network Systems Engineering group. This project garnered our client with a prestigious Digital Edge 50 award, honoring 50 organizations for executing digital transformation initiatives with significant, measurable business impact.

Radiant Digital is proud to announce that it was an integral part of the team that helped a leading Fortune 15 telecom client be named to IDG’s 2020 CIO 100 list of innovative organizations that exemplify the highest levels of operational and strategic excellence in IT. This prestigious honor celebrates companies and award-winning IT projects which deliver business value, optimize business processes, enable growth, and create competitive advantages.

Client Overview: A prominent multi-family real estate company managing over 100 communities across multiple states sought a unified solution to streamline marketing and communication efforts. With each community having distinct marketing needs based on factors like demographics, occupancy, and local demand, the client needed a system that could handle these variables while ensuring consistency and oversight.

Client Background: 

A global telecommunications leader, known for providing advanced technology solutions to millions of customers worldwide, continually seeks to innovate and improve its network operations. With a large network of over 10,000 engineers, the company aimed to enhance engagement, productivity, and training efficiency within its Network IT teams.

Radiant empowers a top U.S telecommunications provider with an advanced data platform, transforming their big data capabilities to support complex analytics and foster data-driven decision-making. Through scalable architecture, automated processes, and enhanced collaboration, the company now leads with innovation in a rapidly evolving digital landscape.

Client Overview:

The Problem: Navy Federal Credit Union(NFCU) processes an immense volume of documents daily, scanning over 100,000 documents and handling thousands of emails, faxes, and secure messages. Historically, this was managed through highly manual and labor-intensive processes, leading to inefficiencies and a need for modernization.

Solutions Provided:

Radiant Digital partnered with NFCU to streamline and automate these processes using Kofax Smart RPA. The comprehensive solution included:

Stepping into a researcher’s mindset can be overwhelming for some individuals. There aren’t any firm rules for achieving this; however, by building your own researcher’s mindset, you can ensure that your findings are valid and reliable. This article aims to answer any questions you may have about the researcher’s mindset, helping you achieve success in this field.