CLIENT CHALLENGE: A large telecom client has a huge challenge managing data and provisioning services with a high level of quality and reliability. As a result, their IT needs a variety of applications and systems to manage the company’s customers and its rapidly changing needs for rapid and reliable provisioning.

Along with various peers, Radiant was tasked with creating a complex data system and business support systems.

Radiant accelerated Verizon’s Enterprise Transformation with an evidence-based User Experience (UX) project that simplified the user experience for over 10,000 workers in the Network Systems Engineering group.

This project, Network Single Pane of glass (nSPOG), garnered our Verizon customer a prestigious Digital Edge 50 award, which honors 50 organizations for executing digital transformation initiatives with significant, measurable business impact.

An oil and gas supermajor engaged Radiant to provide ongoing support for analysis, instructional design, and development for global learning initiatives.

To increase efficiency in a challenging market for oil and gas companies, “a large integrated oil company required a vendor that provided a broad range of services with the ability to rapidly assess the needs of stakeholders and subject matter experts (SMEs) and deliver effective educational programs.”

Client Overview: A prominent U.S federal agency, tasked with managing critical national programs, sought to elevate its operational efficiency and effectiveness through a strategic digital transformation.

Challenges:

The agency grappled with several challenges, including managing complex processes, ensuring rigorous compliance with federal regulations, and delivering timely services to its constituents. These obstacles hindered the agency’s ability to operate at peak efficiency and meet its mission objectives.

Radiant Digital accelerated a leading Fortune 15 telecom client’s Enterprise Transformation with an evidence-based User Experience (UX) project that simplified the user experience for over 10,000 workers in the Network Systems Engineering group. This project garnered our client with a prestigious Digital Edge 50 award, honoring 50 organizations for executing digital transformation initiatives with significant, measurable business impact.

Radiant partnered with the University of Minnesota to design and develop a research-oriented, online, mobile-responsive social intervention program called Thrive With Me. The goal of application is to promote improved medication adherence and disease self-management among men with HIV. Radiant was responsible for system design and software development, infrastructure design, maintenance and ongoing user support. In addition to developing the intervention software, we also provided expert consulting regarding overall intervention design, user experience, and field implementation.

Client Overview: A prominent multi-family real estate company managing over 100 communities across multiple states sought a unified solution to streamline marketing and communication efforts. With each community having distinct marketing needs based on factors like demographics, occupancy, and local demand, the client needed a system that could handle these variables while ensuring consistency and oversight.

Client Background: 

A global telecommunications leader, known for providing advanced technology solutions to millions of customers worldwide, continually seeks to innovate and improve its network operations. With a large network of over 10,000 engineers, the company aimed to enhance engagement, productivity, and training efficiency within its Network IT teams.

UX metrics are a set of quantitative data points. These metrics can be used to measure, compare and track user experience. They are, therefore, vital for ensuring that UX design decisions are informed by relevant facts and measurable data. Is your design strategy working? How are your designs working over time? Are your designs serving your user base? The number of UX metrics is always growing, so you may be tempted to ask, “Which metrics are most valuable for my project?” Below we explore two of the key UX metrics and how you can use these metrics to inform your designs and products.