Client Overview: A prominent U.S federal agency, tasked with managing critical national programs, sought to elevate its operational efficiency and effectiveness through a strategic digital transformation.

Challenges:

The agency grappled with several challenges, including managing complex processes, ensuring rigorous compliance with federal regulations, and delivering timely services to its constituents. These obstacles hindered the agency’s ability to operate at peak efficiency and meet its mission objectives.

Radiant Digital accelerated a leading Fortune 15 telecom client’s Enterprise Transformation with an evidence-based User Experience (UX) project that simplified the user experience for over 10,000 workers in the Network Systems Engineering group. This project garnered our client with a prestigious Digital Edge 50 award, honoring 50 organizations for executing digital transformation initiatives with significant, measurable business impact.

Radiant partnered with the University of Minnesota to design and develop a research-oriented, online, mobile-responsive social intervention program called Thrive With Me. The goal of application is to promote improved medication adherence and disease self-management among men with HIV. Radiant was responsible for system design and software development, infrastructure design, maintenance and ongoing user support. In addition to developing the intervention software, we also provided expert consulting regarding overall intervention design, user experience, and field implementation.

Client Overview: A prominent multi-family real estate company managing over 100 communities across multiple states sought a unified solution to streamline marketing and communication efforts. With each community having distinct marketing needs based on factors like demographics, occupancy, and local demand, the client needed a system that could handle these variables while ensuring consistency and oversight.

Client Background: 

A global telecommunications leader, known for providing advanced technology solutions to millions of customers worldwide, continually seeks to innovate and improve its network operations. With a large network of over 10,000 engineers, the company aimed to enhance engagement, productivity, and training efficiency within its Network IT teams.

UX metrics are a set of quantitative data points. These metrics can be used to measure, compare and track user experience. They are, therefore, vital for ensuring that UX design decisions are informed by relevant facts and measurable data. Is your design strategy working? How are your designs working over time? Are your designs serving your user base? The number of UX metrics is always growing, so you may be tempted to ask, “Which metrics are most valuable for my project?” Below we explore two of the key UX metrics and how you can use these metrics to inform your designs and products.

Stepping into a researcher’s mindset can be overwhelming for some individuals. There aren’t any firm rules for achieving this; however, by building your own researcher’s mindset, you can ensure that your findings are valid and reliable. This article aims to answer any questions you may have about the researcher’s mindset, helping you achieve success in this field.

If you haven’t come across anthropology before, it’s simply the study of what makes us humans, human. For a long time, the science of anthropology has been connected to the world of academia. Those specializing in it tend to progress to jobs in universities and community colleges. However, things are changing.

Providing a positive user experience is inherently psychological, and the number of theories related to UX design reflects this. Choosing the right approach is far easier when understanding the behaviors that drive each idea. A strong background in the psychology of UX design makes balancing functional and attractive design second nature.

Communication is crucial to the overall success of your UX creations. One of the most important relationships in the creative process is between the design team and the client. When there is good communication between these two contributors, the likelihood of success is enhanced.

 So how can you improve communication between the design team and the client? And what tools can you use to enhance this key relationship? In this blog, we’ll answer all these questions and more.