CLIENT CHALLENGE

A large telecom client has a huge challenge managing data and provisioning services with a high level of quality and reliability. As a result, their IT needs various applications and systems to manage the company’s customers and its rapidly changing needs for rapid and reliable provisioning.

Along with various peers, Radiant was tasked with creating a complex data system and business support systems.

Radiant uses four guiding principles when it comes to supporting our customers on their journey toward digital transformation.

Radiant knows that maintaining a competitive edge it is not only about connecting with customers in new and innovative ways, but also about continuously keeping them engaged.

When we consider customer needs, Radiant considers all stakeholders — executives driving strategy, employees executing work, and customers engaging.

Consistency is the most fragile design principle that influences user trust and familiarity with your UI design or product.

Improving consistency polishes the look and feel of your design. Additionally, it purges imperfections, unwanted content, or navigation flows that mislead the user.

Design consistency drives coherence and creates a harmonious uniformity among discrete UI elements. Consistency is fundamental for a good UX because it creates an experience that users can rely upon every time they interact with your brand or product.

The internet is full of webpages and resources that lure users into inadvertently doing something like signing up for a purchase or subscribing to a service.

Dark patterns lead users to deceptive interfaces and can be a cause of privacy concerns. Techniques that promote obscurity over clarity (of course without the user figuring it out) grab attention and eventually transition into a business advantage.

The best UX experiences achieve consistency of elements. Connections between these elements build a harmonious visual system that users can navigate seamlessly. To achieve this, web designers are always finding solutions to visual and organizational problems.

Large amounts of data fit optimally in the rows and columns of a data grid.  When faced with overwhelming content, it is best to let user behavior define your grid-based design approach.

UX Designing is an area that needs creativity, flexibility (in thought and action), and a data-driven approach. It’s an area of art and science that includes interpersonal and functional roles.

It requires more than the mastery of some useful wireframing tools, interaction design, visual information architecture, visual design, and human-computer interaction. UX design is all about a user-centric approach and excellent problem-solving skills.

Once the business case for Robotic Process Automation (RPA) implementation is approved and a decision is made to move forward, the next step is to understand RPA platforms available and find the right partner who can assist in the transformation. As discussed in the first article in this series, the combination of technological and business factors will help select the RPA platform.

The following are key features to keep in mind:

As augmented reality (AR) applications become more commonly used in the technology world, users expect increasingly sophisticated experiences comprising impressive visuals and interactions that are adaptive and aware of the users’ environment.